📘 1. Scope of This Policy
This Privacy Policy applies solely to the Mena 2 mobile application. It does not apply to other services or products offered by TECHSAFE LLC.
📋 2. Information We Collect
We collect the following personal information for resort operations and security:
- Full name
- Username
- Email address
- Phone number
- Residential address
- Vehicle license plate number
- QR codes scanned via the device camera
- Device push token (used to send notifications to this device)
- App-generated device identifier (used to register and unregister that device)
- Notification preferences (for example, whether to receive extra entry/exit or unit-claims alerts)
We do not collect or store Face ID, Touch ID, or fingerprint data. Biometric login is handled by the device operating system on the device only.
🛠️ 3. How We Use Your Information
- To identify and verify users on resort premises
- To enable access to resort facilities via QR codes
- To communicate account-related updates or resort notices
- To send operational push notifications (gate entry/exit, unit claims, document updates, and resort/admin messages)
- To remember the user’s choice to use Face ID, Touch ID, or fingerprint to unlock an already signed-in session on this device
👤 4. Account Creation & Management
All accounts are created manually by resort administrators. Users cannot self-register through the app.
📷 5. Camera Usage
The app requests access to your device’s camera only to scan QR codes. It does not record, save, or transmit any photos or video.
🔔 6. Push Notifications
The app may send push notifications about resort operations, including:
- Gate entry and exit for invitations you created (and, if you opt in, for your units)
- Updates to unit claims, if you opt in
- Updates to resort documents
- Messages from resort administration
On first use, the operating system will ask for permission. You can decline, and the rest of the app will still work. You can also change permission later in the device Settings.
Inside the app, Profile includes optional switches for extra entry/exit alerts and claims alerts. Both default to off.
To deliver notifications we collect a device push token and an app-generated device ID, and we register them with your account after you log in. When you log out, we unregister this device.
Push notifications are not used for advertising or marketing.
🔐 7. Biometric Login
You may optionally enable Face ID, Touch ID, or fingerprint to unlock the app on a device where you have already signed in.
Biometric data is processed only by the device operating system. Mena 2 and TECHSAFE LLC do not collect, store, transmit, or have access to your face, fingerprint, or other biometric templates.
If you enable this feature, the app stores only a local preference on the device (that biometric unlock is turned on) and uses the existing signed-in session already stored on that device. You can turn the feature off at any time in Profile. You can always sign in with your username and password instead.
🤝 8. Data Sharing & Disclosure
We do not sell your personal data.
We use Firebase Cloud Messaging (Google) as a service provider to deliver push notifications to your device. The device push token is sent to Firebase only for that delivery. Firebase processes this data on our behalf and is not permitted to use it for their own marketing.
Your data may also be disclosed if required by law enforcement or government authorities.
🧰 9. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
🗃️ 10. Data Retention
Your data is retained only for as long as necessary to fulfill the purposes described in this policy or to meet legal obligations.
⚖️ 11. Your Rights
You have the right to request access to, correction of, or deletion of your data. All such requests must be directed to resort administration since accounts are created manually.
You can revoke notification permission in your device Settings. You can turn off extra notification types and biometric login in the app Profile screen.
🔄 12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected in the "Last Updated" date above and, where necessary, communicated within the app.
📬 13. Contact Us
If you have any questions or concerns regarding this policy or your data, please contact us:
Email: support@techsafellc.com