1. Scope of This Page
This Service Level Agreement (SLA) outlines the expected performance and support terms for Mena 2 mobile application.
This SLA applies solely to the Mena 2 mobile application. It does not apply to other services or products offered by TECHSAFE LLC.
2. Availability
We strive to maintain app availability 24/7, except during scheduled maintenance or unforeseen outages.
3. Support
Support inquiries can be submitted to support@techsafellc.com. Response times may vary, but we aim to reply within 48 hours.
4. Limitations
The app is designed for informational and operational purposes only within Mena 2 in Egypt. Users are responsible for ensuring their own internet connectivity.
5. Disclaimer
No financial transactions occur within the app. Future features showing balance due are for display purposes only.
6. Changes
We reserve the right to update the app, this SLA, and the Privacy Policy at any time with or without notice.